Dear Customer,

Thank you for choosing MODERN PRINTING PRESS (MPP) for all your printing solutions. Our commitment is to offer products and services that meet the highest standards. We hope that we have been able to live up to your expectations. Please spare few minutes to fill in our online Customer Feedback Form, as your valuable feedback will enable us to understand what we do well and what improvements we need to implement in serving you better.

COMPANY DATA

Company Name: *

Your Name:

Designation:

Telephone: *

Email: *

Date: *

Your Sales Contact Name: *

PLEASE SELECT YOUR CHOICE FOR THE FOLLOWING QUESTIONNAIRE

1) How would you rate our Account Manager's understanding your requirements?

EXCELLENT GOOD SATISFACTORY NON-SATISFACTORY

2) (a) (i) The manner our staff acted in understanding your needs?

EXCELLENT GOOD SATISFACTORY NON-SATISFACTORY

(ii) The manner our staff acted in responding to your needs?

EXCELLENT GOOD SATISFACTORY NON-SATISFACTORY

(b) (i) How would you rate their professionalism?

EXCELLENT GOOD SATISFACTORY NON-SATISFACTORY

(ii) How would you rate their courteousness?

EXCELLENT GOOD SATISFACTORY NON-SATISFACTORY

(iii) How would you rate their helpfulness?

EXCELLENT GOOD SATISFACTORY NON-SATISFACTORY

3) Were we able to respond to your online quotations/orders swiftly?

YES NO NOT APPLICABLE

4) How would you rate us on our delivery timelines?

EXCELLENT GOOD SATISFACTORY NON-SATISFACTORY

5) How appropriate/accurate are we in our billing process?

EXCELLENT GOOD SATISFACTORY NON-SATISFACTORY

6) How do you feel about standard of service(s) we offer?

EXCELLENT GOOD SATISFACTORY NON-SATISFACTORY

7) How satisfied are you with the quality of the product(s) delivered?

EXCELLENT GOOD SATISFACTORY NON-SATISFACTORY

8) Do you have any complaints/grievance(s) for substandard product(s)?

YES NO

a) Were they officially reported?

YES NO

(i) Was your complaint/grievance(s) Handled as per your expectation?

YES NO

(ii) Was your complaint/grievance(s) Resolved as per your expectation?

YES NO

9) Would you recommend us to others?

YES NO

10) Would you like to propose or share with us any New Value Additions that you think is required to upgrade our products and services?

YES NO

If Yes, kindly share your proposal(s):

Feel free to add any other comments or suggestions that would help us improve:

* The information given within the Customer Feedback Form will be used for product and service improvement only and are strictly confidential.

'I hereby acknowledge the above personal data which I have provided to Modern Printing Press (MPP) (the 'Company') can be used by the Company for
purposes (such as but not limited to customer service) as long as it not divulged to third parties.
It is also understood that I can, at any time and through the Company, request to update, amend or delete such data.'