1) How would you rate our Account Manager's understanding your requirements? |
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2) (a) (i) The manner our staff acted in understanding your needs? |
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(ii) The manner our staff acted in responding to your needs? |
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(b) (i) How would you rate their professionalism? |
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(ii) How would you rate their courteousness? |
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(iii) How would you rate their helpfulness? |
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3) Were we able to respond to your online quotations/orders swiftly? |
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4) How would you rate us on our delivery timelines? |
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5) How appropriate/accurate are we in our billing process? |
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6) How do you feel about standard of service(s) we offer? |
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7) How satisfied are you with the quality of the product(s) delivered? |
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8) Do you have any complaints/grievance(s) for substandard product(s)? |
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a) Were they officially reported? |
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(i) Was your complaint/grievance(s) Handled as per your expectation? |
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(ii) Was your complaint/grievance(s) Resolved as per your expectation? |
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9) Would you recommend us to others? |
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10) Would you like to propose or share with us any New Value Additions
that you think is required to upgrade our products and services? |
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If Yes, kindly share your proposal(s):
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* The information given within the Customer Feedback Form will be used for product and service improvement only and are strictly confidential.
'I hereby acknowledge the above personal data which I have provided to Modern Printing Press (MPP) (the 'Company') can be used by the Company for
purposes (such as but not limited to customer service) as long as it not divulged to third parties.
It is also understood that I can, at any time and through the Company, request to update, amend or delete such data.'